Text-to-911 is a reliable and safe way to reach emergency services in New York City.

It is beneficial to people who are:

• Deaf
• Hard of hearing
• Have a speech disability
• Not able to safely call 911

You should:

• Only text 911, if you can't call 911
• Never text and drive

Restrictions

Text-to-911 is free and works through short message service (SMS) with cellular carriers but requires a text or data plan.

Text-to-911 is also only available in English and Spanish in the five boroughs.

How to Text

To use Text-to-911 as efficiently as possible you should: 

• Enter 911 in the “to” field without spaces or hyphens
• Let the operator know if you are deaf
• Text the reason for your emergency
• Text your full address with borough and cross streets if available
• Use complete words and sentences, not abbreviations
• Not text 911 in a group chat or send photos, videos, GIFs, or emojis
• Answer all of the operator’s questions. The operator will end the chat when appropriate.

Safe Horizon's Project Safe provides lock replacement services to crime victims in all five New York City boroughs.

Project Safe will change, replace or install top locks free of charge within 24-48 hours. The 'bottom' lock is the property and responsibility of the landlord and will not be serviced by Project Safe's locksmiths. 

Damaged doors and doorframes must be repaired before scheduling an appointment for locksmith services.

Learn more about Project Safe.

The Kings County District Attorney’s Office established a hotline to help sex-crime victims in Brooklyn’s Orthodox Jewish communities report abuse. English, Yiddish and Hebrew languages can be accommodated.

The NYC Hope website provides information and resources for survivors of domestic violence and those seeking to help a victim of domestic violence.

Learn about help available for victims of domestic violence.

The Project Home pilot program will provide intensive, specialized housing search assistance to domestic violence survivors with children living in Department of Homeless Services (DHS) shelters.

Project Home will help domestic violence survivors find safe, permanent homes and reduce the amount of time spent in shelter.

This program is starting with one hundred families staying in DHS shelters. Families were randomly selected from a pool of eligible households.

Learn more about Project Home.

The Department of Health and Mental Hygiene provides a health bulletin about violence between intimate partners. The bulletin includes information about:

• Recognizing intimate partner violence
• Different forms of violence and abuse
• Health effects of abuse
• Safety planning and getting help

The Health Bulletin is available in English, Arabic, Bengali, Chinese, Haitian Creole, Russian, or Spanish.

Online

Download the intimate partner violence health bulletin in:

• English
• Arabic
• Bengali
• Chinese
• Haitian Creole
• Russian
• Spanish

By Phone

Order Change

If your order was already shipped, you can return unwanted copies at no cost to you by writing "Return to Sender" on the package and putting it in the mail. To order additional items, you must place another order.

To update address, email, and organizational information customers can email their requests.

Send a message to dohmhliterature@health.nyc.gov.

To update a current order, be sure to include tracking order number.

Out of Stock Literature

If this publication is currently out of stock, you can contact the agency by phone.