You can file a complaint about businesses that store goods on behalf of consumers for a fee in New York City.
Complaints include:
- Advertising False or Misleading
- Contract or Billing Dispute
- Credit Card Limits Not Posted
- Fees or Surcharges Not Disclosed
- License or Complaint Sign Not Displayed
- Lost or Stolen Property
- Notice Not Provided or Inadequate
- Overcharge
- Price Not Posted or Inaccurate
- Property Damage
- Unlicensed
- Wrong Goods
What Happens Next
If you don't include your address or email with your service request, you won't receive follow up. The Department of Consumer and Worker Protection (DCWP) will consider your complaint a tip.
If you include your address, DCWP will mail you a complaint form. You must complete and return it to DCWP. If you provide your email address, you'll get the form by email instead. Check your spam folder if you don't see it in your inbox.
