Agency Charges Collected by the Department of Finance

The Department of Finance (DOF) collects payment for charges from other City and State agencies, including fees for

Permits
Building registration
Repairs
Inspections
Housing violations

You can pay these charges along with your property taxes.

Even if you don't normally get a bill because a mortgage company or bank pays your property taxes, you will still get a bill from DOF if you owe charges from another agency.

You are responsible for paying the charges, even though you have a mortgage.

Payment Problem

DOF can help if you have a payment problem but can't answer questions about why you were charged or remove or reduce the charges.

You can request help with:

Interest charges
A misapplied payment
A payment that is not reflected on your account
Other payment issues

Call 311 or 212-NEW-YORK (212-639-9675) for help.

Dispute or Questions

If you have questions or disagree with a charge from another agency, you must contact that agency directly. The name of the agency appears on your bill along with the charge.

The New York City Department of Buildings (DOB) issues fees to property owners for boiler, elevator, illuminated sign, and public assembly permits.

If you have questions about the charges or want to dispute them, you must contact the appropriate office at DOB.

NYC Department of Buildings
Boiler Division, Elevator Division, Signs Enforcement Unit, or Place of Assembly Unit
280 Broadway
New York, NY 10038

The New York City Department of Design and Construction (DDC) charges property owners fees for sewer connections, fencing, and sidewalk assessment.

You can learn more about these charges and how to dispute them by contacting DDC.

Email DDC staff questions or comments.

The New York City Department of Environmental Protection (DEP) charges property owners fees for sidewalk installation and repairs, water liens, frontage, and meters and sewers.

If you have questions about or want to dispute the initial charges, you must contact DEP.

By Phone

The Bureau of Customer Service Call Center will be closed on Saturday, February 21.

Please call back next week during business hours.

Agency: Department of Environmental Protection
Division: Bureau of Customer Services Water Meter Services and Billing
Phone Number: (718) 595-7000
Business Hours: Monday: 8 AM - 7 PM; Tuesday - Friday: 8 AM - 6 PM; Saturday: 9 AM - 12 PM

Due to a power outage the Queens DEP borough office is closed.

Customers seeking assistance can either visit another borough office or contact DEP through their call center or via their MY DEP account.

DEP Borough Offices

Department of Environmental Protection (DEP) Borough Offices are open Monday - Friday, from 9 AM to 5 PM.

Customers can receive service at any Borough Office regardless of their Borough of residence.

Walk-in services are provided in:

Bronx
Brooklyn
Manhattan
Staten Island

Appointments are required to visit the Queens Borough Office.

Bronx
1932 Arthur Avenue, 6th Floor
(Between East 176th Street and East Tremont Avenue)

Agency: Department of Environmental Protection
Division: Bronx Borough Customer Services
Phone Number: (718) 466-8481
Business Hours: Monday - Friday: 9 AM - 5 PM

Brooklyn
345 Adams Street, 9th Floor
(Between Willoughby Street and MetroTech)

Agency: Department of Environmental Protection
Division: Brooklyn Borough Customer Services
Phone Number: (718) 923-2629
Business Hours: Monday - Friday: 9 AM - 5 PM

Manhattan

55 West 125 Street, 9th Floor
(Between Lenox Avenue (aka Malcolm X. Boulevard) and 5th Avenue)

Agency: Department of Environmental Protection
Division: Manhattan Borough Customer Services
Phone Number: (212) 643-2201
Business Hours: Monday - Friday: 9 AM - 5 PM

Queens

59-17 Junction Boulevard, 9th Floor
(Between Horace Harding Expressway and 60th Avenue)

Customers can only be seen by appointment. You must call to make a required appointment.

Agency: Department of Environmental Protection
Division: Queens Bureau Customer Service Appointments
Phone Number: (718) 595-3258
Business Hours: Monday - Friday: 9 AM - 5 PM

Staten Island
60 Bay Street, 6th Floor
(Between Slosson Terrace and Bend)

Agency: Department of Environmental Protection
Division: Staten Island Borough Customer Services
Phone Number: (718) 876-6802
Business Hours: Monday - Friday: 9 AM - 5 PM

The New York City Fire Department (FDNY) charges property owners fees for fire prevention inspections.

If you have questions about or want to dispute the initial fire prevention inspection charges, you must contact FDNY. You can learn more about the charges online.

Visit the FDNY website.

The Department of Health and Mental Hygiene (DOHMH) charges property owners fees related to rodent conditions found on the property.

Owners may be charged fees for:

Cleaning and sanitation
Extermination
Inspection
Rodent stoppage and proofing

You can learn more about these charges and how to dispute them by contacting DOHMH.

Call 311 or 212-NEW-YORK (212-639-9675) for help.

New York State Homes and Community Renewal (NYSHCR) charges fees to owners of rent stabilized buildings in New York City.

You can learn more about these charges and how to dispute them.

Visit the NYSHCR website.

You can also send an email to PSU@NYSDHCR.gov.

The Department of Housing Preservation and Development (HPD) charges property owners fees for building registration, emergency repairs, heat and hot water violations, financial aid liens, shelter rent, and management fees.

You can learn more about these charges and how to dispute them by contacting HPD.

Online

Visit the HPD website.

You can also send a message to hpderp@hpd.nyc.gov.

By Mail or In Person

NYC Department of Housing Preservation and Development
ERP Research and Reconciliation Unit
100 Gold Street, Section 6C
New York, NY 10038

By Phone

Call 311 or 212-NEW-YORK (212-639-9675) for help.

The Department of Small Business Services (SBS) collects fees from property owners and business owners located in Business Improvement Districts (BID).

A BID is a public-private partnership in which the property and business owners contribute money for the maintenance, development and promotion of their commercial district. Examples of BIDs include the Atlantic Avenue BID in Brooklyn and the Chinatown BID in Manhattan.

If your property is part of a BID, you will see the fees on your property tax bill.

You can learn more about these charges and how to dispute them by contacting SBS.

Online

Visit the NYC Small Business Services' website.

By Mail or In Person

NYC Department of Small Business Services
District Development Unit
110 William Street, 7th Floor
New York, NY 10038

The Tax Commission charges a $175 fee for each assessment review held for properties with an assessed value of 2 million dollars or more or a market value of 4 1/2 million dollars or more.

This fee will appear on the property owner's property tax bill.

Learn more about assessments and reviews on the Tax Commission website.

Agency Charges Collected by the Department of Finance

Buildings (DOB)

Design and Construction (DDC)

Environmental Protection (DEP)

The Bureau of Customer Service Call Center will be closed on Saturday, February 21.

Due to a power outage the Queens DEP borough office is closed.

Fire Department (FDNY)

Health and Mental Hygiene (DOHMH)

Homes and Community Renewal (NYSHCR)

Housing Preservation and Development (HPD)

Small Business Services (SBS)

Tax Commission (TC)

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