If your belongings are vouchered by DHS, DHS will give you a “DHS Clean Up Site Voucher” form. Items that have been vouchered will be stored for 90 days. If you need more time to collect your belongings, you can contact DHS Joint Command Center (JCC) before the end of the 90 days.

If you are trying to locate your personal items that you believe were collected as part of an encampment clean up, you should do the following:

• Check the area for the “Notice of New York City Clean Up” or the “Post Clean Up Notice” that contains helpful details regarding the clean up, including the date and location of the clean up and whether items were vouchered.

• If DHS vouchered your belongings and you do not have a “DHS Clean Up Site Voucher” form, contact DHS JCC by phone:

During Code Blue, Code Red, and Code Grey, outreach teams check on people who live on the streets and in the subway more frequently.

Homeless people may also stay at any Department of Homeless Services shelter or drop-in center without going through the normal intake process.

Code Blue (Including Enhanced Code Blue)

When the temperature is 32 degrees or lower, including wind chill values, the City follows Code Blue procedures from 4 PM to 8 AM.

Enhanced Code Blue is activated when:

• Continuous or accumulating precipitation (snowfall of 3 inches or more)
• Ice storms and/or freezing rain
• Temperature or wind chills below -5° F (any amount of time)
• Sustained winds of 40 mph (or higher)
• At the request of New York City Emergency Management (NYCEM) or City Hall

When Code Blue is in effect, over 50 NYC hospitals (including public hospitals), as well as DHS drop-in centers and shelters, operate with a full open-door policy. This ensures every New Yorker has a safe, warm place to go. New Yorkers who see individuals they believe to be experiencing homelessness and in need should request homeless outreach assistance.

Code Red (Including Level 1 and Level 2)

When the temperature reaches a heat index of 90 degrees, or when an excessive heat warning is issued, the City follows Code Red procedures.

Code Grey

When the Air Quality Index (AQI) is forecast to be 201 or greater, the City follows Code Grey procedures until the AQI Advisory, Watch, or Warning has ended.