Gas Service and Billing

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Gas Company Complaint to report a problem with a gas company

Report lack of gas if you are a tenant in a:

You can request to start, stop or reconnect gas service. You can also request billing or meter information.

If you are a resident or business owner in the Bronx, Manhattan, and parts of Queens (Astoria and northeast Queens), you can get information about gas service and billing support from Con Edison.

If you are a resident or business owner in Brooklyn, Staten Island, and most parts of Queens, you can get gas service and billing support from National Grid.

National Grid Metro New York

National Grid delivers natural gas to businesses and residences in Brooklyn, Staten Island and most parts of Queens.

Additional information and assistance is available:

Online

Get information about National Grid services and accounts.

By Phone

Agency: National Grid
Division: National Grid Metro New York
Phone Number: (718) 643-4050
Business Hours: Monday - Friday: 8 AM - 8 PM
Staff is available through the automated phone system during business hours for general questions and at all times for emergencies. Automated assistance is also available in Spanish.

National Grid Long Island

National Grid Long Island delivers natural gas to businesses and residences in the Rockaways and Long Island.

Additional information and assistance is available:

Online

Get information about National Grid services and accounts.

By Phone

Agency: National Grid
Division: National Grid Long Island
Phone Number: (800) 930-5003
Business Hours: Monday - Friday: 8 AM - 8 PM
Staff is available through the automated phone system during business hours for general questions and at all times for emergencies. Automated assistance is also available in Spanish.

If you are a resident or business owner in the Bronx, Manhattan, and parts of Queens (Astoria and northeast Queens), you can get assistance with all gas service-related and billing inquiries from Con Edison.

Online

Get information about Con Edison services and accounts.

By Phone

Agency: Con Edison
Phone Number: (800) 752-6633
Business Hours: 24 hours, 7 days a week
Staff is available through the automated phone system at all times. Automated assistance is also available in Spanish. Most languages are available through staff.

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