HEAP Energy Assistance

The start of applications for Regular HEAP is delayed

Due to the federal government shutdown, 2025-2026 HEAP Regular Component applications have been delayed until further notice.

Get the latest updates on HEAP.

Have a heat or utility emergency?

Apply for emergency cash help (One Shot Deal).

The Home Energy Assistance Program (HEAP) is a federally funded program that helps low-income homeowners and renters heat and cool their homes.

HEAP programs include:

HEAP Regular Component
HEAP Cooling Assistance for air conditioners or fans
HEAP Clean and Tune for energy efficiency services
HEAP Emergency Benefit for a heat or heat-related emergency
HEAP Heating Equipment Repair or Replacement (HERR)

Learn more about the Home Energy Assistance Program (HEAP).

If you have received an electric, gas, or heating disconnect notice, you may be eligible for emergency financial assistance, also known as One Shot deal.

Assistance is available year-round and is separate from the seasonal HEAP benefits.

Resources are also available for qualified households that have a low supply of heating fuel or a broken boiler or furnace.

You can get more information and assistance online or by phone.

Online

Learn more about emergency assistance.

By Phone

Agency: Human Resources Administration
Phone Number: (718) 557-1399
Business Hours: Monday - Friday: 8 AM - 5 PM
You can reach staff during business hours (except for City Holidays). You can get help in most languages. Automated Assistance is available 24 hours a day, 7 days a week.

HEAP recipients can use HEAP approval letters as documentation to support the Energy Affordability Program offered by some utility companies and Verizon Lifeline.

The Human Resources Administration has 30 business days from the date your application is received to make a decision on your application. A notice is mailed to you when a decision is made on your application.

You can check the status of your HEAP application:

Online

Visit the ACCESS HRA website or the ACCESS HRA Mobile App from anywhere and at any time and log into your ACCESS HRA account.

By Phone

Agency: Human Resources Administration
Phone Number: (718) 557-1399
Business Hours: Monday - Friday: 8 AM - 5 PM
You can reach staff during business hours (except for City Holidays). You can get help in most languages. Automated Assistance is available 24 hours a day, 7 days a week.

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Knowledge Article

IP Address

HEAP Energy Assistance

The start of applications for Regular HEAP is delayed

Year-Round Heat and Utility Bill Assistance

HEAP Application Status

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