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In-home health care services are available for eligible New Yorkers.

Medicaid-eligible New Yorkers can get help through the CASA program. This is offered by the Home Care Services Program (HCSP).

To apply, you must be:

  • Not eligible for or enrolled in a Medicaid Managed Care Plan
  • Not eligible for or enrolled in a Managed Long Term Care Plan

Staff will:

  • Determine your eligibility
  • Determine the appropriate care
  • Develop a service plan

Based on your service plan, this care includes:

  • Housekeeping
  • Home attendants

You can also get information about Assisted Living Program (ALP) services. These are administered by New York State.

Determining Eligibility

Medicaid Specialists will determine your eligibility for Medicaid.

A NY Independent Assessor (NYIA) will determine your eligibility for services.

A NYIA will:

  • Review your medical condition(s)
  • Determine your level of care needs
  • Make a referral to a managed care plan or to the CASA program

The New York State Department of Health contracts IAs.

Online

Learn more about the Home Care Services Program.

By Phone

  • Agency: New York State Department of Health
  • Division: New York Independent Assessor Line
  • Phone Number: (855) 222-8350
  • Business Hours: Monday - Friday: 8:30 AM - 8 PM; Saturday: 10 AM - 6 PM

Older Adults age 60 and older who need personal care or housekeeping services but aren't eligible for Medicaid home care services may be eligible for assistance. 

A local case management agency will assess your situation and determine if you qualify for home care services funded by the Department for the Aging (DFTA). They can also help you with any other questions about home care.

Assistance is also available if you are an older adult who is already receiving home care and you have questions about your service.

Online

Learn more about home care services.

By Phone

  • Agency: Department for the Aging
  • Division: Aging Connect
  • Phone Number: (212) 244-6469
  • Business Hours: Monday - Friday: 8:30 AM - 5:30 PM
  • Call volume is often high. If you get a busy signal, try again later or email agingconnect@aging.nyc.gov. Agents are available during business hours.

New York City provides home care services for people living with AIDS or HIV, who are having difficulty with one or more activities of daily life, such as:

  • Walking
  • Preparing food
  • Cleaning
  • Bathing
  • Using the bathroom

Services include:

  • Cooking
  • Housekeeping
  • Shopping
  • Assistance with moving around
  • Personal hygiene
  • Toileting

Depending on need, you may also receive visiting nurse or other health care services in the home.

Online

Get information about home care services for individuals with AIDS and HIV.

By Phone

  • Agency: Human Resources Administration
  • Phone Number: (718) 557-1399
  • Business Hours: Monday - Friday: 8 AM - 5 PM
  • Staff is available during business hours (except on City holidays). You can get help in most languages. The automated phone system is always available.

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