To make signing up for health insurance as easy as possible, gather as much of the below information as you can:

• Social Security numbers
• Birth dates
• Current employment and income information, such as pay stubs, tax statements, or W-2 forms
• Insurance cards, if members of your household have health insurance
• Family health history, including any medications you take and the doctors you see
• A list of insurance plans accepted by your regular health care provider, if you have one

Online

Learn more about Medicaid and apply for coverage.

If you have a disability, are age 65 or older, or are blind, you can also apply online through ACCESS HRA.

Use the ACCESS HRA website or the ACCESS HRA mobile app.

You can only submit documentation through the mobile app. The HRA document upload app will not be available for documentation upload for this application.

By Phone

If you enrolled in Medicaid or have applied for Medicaid with the Human Resources Administration (HRA), you can get information and help by phone.

This includes:

• Application status
• Help with updating your information
• Office locations
• Eligibility for Managed Long-Term Care
• Surplus payments

Beginning January 1, 2027, federal changes will affect certain people who have Medicaid and are renewing, and people who are enrolling for the first time.

These changes include:

• Work requirements
• Changing renewal periods from annual to every 6 months

Work Requirements

Adults age 19-64 who are subject to these requirements must provide documentation that they are working, participating in a work training program, volunteering, or attending school for at least 80 hours per month, or that their household earns at least $580 per month.

You may be exempt from the work requirements if you:

• Are pregnant or have given birth in the past 12 months
• Are the parent, guardian, or caregiver of a child under age 14 or a disabled individual
• Have a disability, as defined for Supplemental Security Income (SSI) eligibility
• Have special medical needs or mental health conditions that significantly impair your ability to work
• Are participating in a drug or alcohol use treatment program
• Are enrolled in SNAP (food stamps) and subject to SNAP work requirements
• Are enrolled in TANF (cash assistance) and compliant with TANF work requirements
• Have been released from jail or prison in the last 90 days
• Are receiving inpatient services in a hospital, nursing facility, intermediate care facility, or similar facility

See a full list of exemptions.

The work requirements will begin to apply in January 2027 for new Medicaid applicants, and in March 2027 and beyond for Medicaid renewals.

Six Month Renewals

Beginning January 1, 2027, certain adults age 19-64 will have to renew their coverage every six months instead of annually. This will begin following the individual’s next scheduled Medicaid renewal in 2027. For example, if you normally renew your insurance in April, you will do so in April 2027 and then again in October 2027.

The NYC Health Department helps connect New Yorkers to health insurance options by enrolling and renewing their coverage.

If you have previously received health insurance enrollment or renewal assistance from a counselor from another agency or organization, you can contact that individual for help. Log in to your New York State of Health Marketplace account to find this information.

Online

Get tips and information about the enrollment process.

By Phone

Contact the Office of Health Insurance Services to talk with a counselor. You can also request a call from a counselor.

You can contact provider services if you are a doctor or dentist who:

• Would like to begin accepting Medicaid
• Accepts Medicaid consumers and has questions