Businesses in the City that sell consumer goods and services must post a sign with their refund policy near the register where customers can easily read it.
The sign must explain all conditions or limitations on getting a refund or exchange.
For example, it must state if the store:
- Charges restocking fees
- Requires a receipt
- Has time limits on returns
- Gives refunds in cash, credit, or store credit only
If no refund policy is posted:
- You can return unused items within 30 days
- The business must give you the choice of cash or credit
You can get a flyer with more information about refund policy rules.
Online
Get the refund policy flyer.
By Mail
