Telephone Pole or Wire Complaint

Call 911

Call 911 for a downed power line causing a life-threatening situation.

Need something else?

You can report a problem with telephone poles or wires.

Verizon maintains telephone poles throughout the city.

If you are calling to report an issue that is not related to your Verizon service, such as downed wires, tell the automated system that you do not have an account number.

Agency: Verizon
Division: Complaints
Phone Number: (800) 837-4966
Business Hours: 24 hours, 7 days a week
Automated assistance is available at all times. Staff is available through the automated phone system for residential customers and the general public Mon - Fri: 8 AM - 8:30 PM and business customers Mon - Fri: 8:30 AM - 5 PM.

Utility poles are usually made of wood and have wires between them are used to provide electrical, telephone, or cable services.

They are primarily owned and maintained by utility companies:

Verizon
Charter Spectrum
Con Edison

311 cannot give you information on the owners of specific poles or wires. To report problems with electrical poles or wires contact the utility companies.

Agency: Spectrum
Phone Number: (866) 960-1754
Business Hours: 24 hours, 7 days a week

Agency: Con Edison
Phone Number: (800) 752-6633
Business Hours: 24 hours, 7 days a week
Staff is available through the automated phone system at all times. Automated assistance is also available in Spanish. Most languages are available through staff.

Was this information helpful? Yes No

How can we improve this page?

Was this information helpful?

NoYes

Knowledge Article

IP Address

Telephone Pole or Wire Complaint

Other Utility Poles and Wires

Was this information helpful? Yes No