You can report improper storage, charging, or disposal of lithium-ion batteries or devices containing these batteries. 

Complaint types include:

• Batteries being charged less than 3 feet apart    
• More than 5 batteries being charged at once
• Using multiple extension cords to charge batteries
• Batteries that look like they’ve been tampered with
• Suspected unlicensed business charging batteries
• Batteries being disposed in trash or recycling
• E-bikes or e-scooters being charged while unattended 
• Abandoned e-bikes on private or public property
• Any other improper battery storage, charging, or disposal issues

You can report the problem to FDNY by email and by phone. Anonymous reports are accepted.

By Email

FDNY.BusinessSupport@fdny.nyc.gov

By Phone

You can report suspected counterfeit chargers to FDNY.

This includes chargers that have fake Underwriters Laboratories (UL) stickers.

Always purchase and use devices certified by a nationally recognized testing laboratory (NRTL), such as:

• Underwriters Laboratories, Inc. (UL)
• Intertek Testing Services NA, Inc. (ITSNA)
• NSF International (NSF)
• CSA Group Testing and Certification Inc.

You must follow the manufacturer’s instructions for battery storage, charging, and disposal.

Storage Guidelines

• Keep your batteries at room temperature away from direct sunlight.
• Do not store near a heat source or anything flammable.
• Do not store your battery in a confined space.

Charging Guidelines

• Always use the correct battery, cord, and power adapter.
• Plug your device charger directly into a wall outlet. 
• Charge your battery/device outside, if possible. Keep out of direct sunlight.
• Monitor your battery for any:
  • Odors
  • Changes in shape or color
  • Leaking
  • Odd noises
• Do not use generic batteries or chargers unless they are approved for your product.
• Do not charge your battery/device near a heat source or anything flammable.
• Do not charge your device on any surface other than the floor.
• Do not overload an outlet or use an extension cord.
• Do not overcharge or leave a battery/device charging overnight or unattended.
• Do not charge your device in a bedroom or near entrances/exits, including:
  • Apartment doors
  • Bedrooms doors
  • Windows
  • Fire escapes

Disposal Guidelines

It is illegal and dangerous to put lithium-ion batteries in your trash or recycling. 

You can dispose of these types of batteries at:

• Special waste disposal sites
• Any store that sells rechargeable batteries or products containing them

Learn about battery disposal rules from the Department of Sanitation.