Some student loan borrowers have reported receiving fraudulent calls, messages, or letters with false claims about loan forgiveness or offers to help student borrowers for a fee.
Submitting documents and applying for federal and state programs that help student borrowers with the loan forgiveness process is free. If a business or service is charging you a fee to check your loan status, submit documents, or enroll in one of these government programs, or is making false promises about obtaining loan forgiveness, it could be a scam.
The City of New York provides free resources that can help student loan borrowers in New York City manage student debt and save for college:
- Visit nyc.gov/studentloans to learn more.
- Sign up for a free online account with Summer, which can help student borrowers understand and navigate loan repayment options. Summer can help student borrowers detect whether student loans are delinquent or in default and match student borrowers with free federal and state programs designed to lower monthly payments and get borrowers on the fastest path to payoff.
- Schedule a free, in-person, or over-the-phone appointment at a NYC Financial Empowerment Center and speak to a financial counselor.
If you have received a fraudulent message about student loan debt relief from someone claiming to be from the federal government or other loan servicer or believe you have been scammed, you can report it to the NYC Department of Consumer and Worker Protection.
Online
Submit a complaint.
By Phone
