HEAP Heating Equipment Repair or Replacement (HERR) Benefit

The 2025-2026 HERR benefit application season closed on April 10, 2026. All applications submitted by fax and in person by the deadline will be processed. All applications submitted by mail and postmarked on or before April 10, 2026, will be processed.

If you are a homeowner and eligible, the HERR benefit can help you repair or replace your furnace, boiler, and other direct heating equipment necessary to keep your home's primary heating source working.

You must own and reside in your home and must be 60 years of age or older at the time of application.

Benefit amounts are based on the actual cost incurred to repair or replace your furnace, boiler, and/or other essential heating equipment, $4,000 for a repair and $8,000 for a replacement.

Learn more about the Heating Equipment Repair and Replacement (HERR) Benefit.

The Human Resources Administration has 30 business days from the date your application is received to make a decision on your application. A notice is mailed to you when a decision is made on your application.

You can check the status of your HEAP application by phone.

Agency: Human Resources Administration
Phone Number: (718) 557-1399
Business Hours: Monday - Friday: 8 AM - 5 PM
You can reach staff during business hours (except for City Holidays). You can get help in most languages. Automated Assistance is available 24 hours a day, 7 days a week.

If you have received an electric, gas, or heating disconnect notice, you may be eligible for emergency financial assistance, also known as One Shot deal.

Assistance is available year-round and is separate from the seasonal HEAP benefits.

Resources are also available for qualified households that have a low supply of heating fuel or a broken boiler or furnace.

You can get more information and assistance online or by phone.

Online

Learn more about emergency assistance.

By Phone

Agency: Human Resources Administration
Phone Number: (718) 557-1399
Business Hours: Monday - Friday: 8 AM - 5 PM
You can reach staff during business hours (except for City Holidays). You can get help in most languages. Automated Assistance is available 24 hours a day, 7 days a week.

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