HEAP Heating Equipment Repair or Replacement (HERR) Benefit

The application period for the 2026-2027 Heating Equipment Repair and Replacement (HERR) benefit will open on October 1, 2026.

If you are a homeowner and eligible, the HERR benefit can help you repair or replace your furnace, boiler, and other direct heating equipment necessary to keep your home's primary heating source working.

Benefit amounts are based on the actual cost incurred to repair or replace your furnace, boiler, and/or other essential heating equipment, $4,000 for a repair and $8,000 for a replacement.

Learn more about the Heating Equipment Repair and Replacement (HERR) Benefit.

You can apply for the HEAP Clean and Tune benefit by phone, fax, or in person at a local HRA Benefits Access Center.

You can get help with:

Eligibility
Application process
Required documentation

By Phone

Agency: Human Resources Administration
Phone Number: (718) 557-1399
Business Hours: Monday - Friday: 8 AM - 5 PM
Staff is available during business hours (except on City holidays). You can get help in most languages. The automated phone system is always available.

By Fax

You can fax your completed application to (212) 387-1639 or (917) 639-2900.

In Person

You can apply in person by visiting an HRA Benefits Access Center or at a community outreach site near you.

Find a HEAP office near you.

The Human Resources Administration has 30 business days from the date your application is received to make a decision on your application. A notice is mailed to you when a decision is made on your application.

You can check the status of your HEAP application by phone.

Agency: Human Resources Administration
Phone Number: (718) 557-1399
Business Hours: Monday - Friday: 8 AM - 5 PM
Staff is available during business hours (except on City holidays). You can get help in most languages. The automated phone system is always available.

If you have received an electric, gas, or heating disconnect notice, you may be eligible for emergency financial assistance, also known as a One Shot deal.

Assistance is available year-round and is separate from the seasonal HEAP benefits.

Resources are also available for qualified households that have a low supply of heating fuel or a broken boiler or furnace.

You can get more information and assistance online or by phone.

Online

Learn more about emergency assistance.

By Phone

Agency: Human Resources Administration
Phone Number: (718) 557-1399
Business Hours: Monday - Friday: 8 AM - 5 PM
Staff is available during business hours (except on City holidays). You can get help in most languages. The automated phone system is always available.

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Knowledge Article

IP Address

HEAP Heating Equipment Repair or Replacement (HERR) Benefit

How to Apply

HEAP Application Status

Year-Round Heat and Utility Bill Assistance

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